Frequently Asked Questions
Open: 8 am to 5 pm MST
We try to respond to all emails within 24 hours excluding weekends and Holidays. Please note during sales and promotions, email volume is high and we staff up accordingly, however there may be some delay in responses but will still respond within 24 hours.
We allow returns and exchanges with a 5% restocking fee on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:
1. Items purchased on clearance or outlet cannot be refunded. Clearance and outlet items are final sale.
2. Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value.
3. Items purchased with a gift card can be returned and refunded. The refund will be processed FIRST to the gift card, and if there is an amount remaining, that will process to an additional form of payment.
4. SWIMWEAR: Due to Hygiene Standards and keeping our customers healthy and happy, all swimwear is not able to be returned unless sealed in the original packaging & must be returned within our 30 day return window.
5. 5% restocking fee will be waived if item is deemed defective.
ENTER THE RETURN PORTAL HERE
Please contact Customer Service at firstname.lastname@example.org with any additional questions.
- We do not provide prepaid return labels for returns or exchanges.
Because orders process within 24-48 hours of being placed there is a small window to make changes. We will do our best to catch the order in process but it is not guaranteed. If an order does go out due to customer error the customer will be responsible for any return. Please contact email@example.com to change your order.
At Little Road Co., quality and customer service are our top priorities. Although we do strive to provide the best quality in our products there can be defects that slip by us. If you have received a defective item, incorrect item, or missing item, please contact customer service at firstname.lastname@example.org within 7 business days from receiving the order. You will need to provide a photo of the damaged item and order number to help move the process along faster.
You can find sizing information within the product description, as well as under the "Sizing" tab under each product.
We recommend turning the item inside out, machine wash cold with like colors and tumble dry on low. This will keep your items in the best shape and prolong the life of the item.
Our materials are not pre-shrunk so please allow up to 10% shrinkage if machine washed and dried. Minimal pilling is typical for terry fabric. To avoid excess pilling please avoid washing with jeans, towels or any items of rough nature.
Once the order is received our fulfillment center processes and ships orders within 3-5 business days. Please note that Launch Days, Holidays, and sales can impact this process time frame and it can be delayed to 7-10 business days. But we strive to reach our 3-5 business day processing time during this time as well. When the order ships, you will get an automated email with tracking information. Please note our turnaround time is subject to change at any time, especially during product launches, sales or holidays.
Adding items to your cart does not reserve the inventory for you. Once the order is placed and paid for the inventory is allocated to your order. We recommend placing the order as soon as possible to secure the inventory.
Most of our product launches have limited inventory meaning that once it sells out there are no more plans to re-stock it. Occasionally, due to returns or other circumstances inventory does become available. If it is an item you are interested in hit the “Notify me when available” button and you will receive an email if there is additional inventory. The inventory is first come first serve.
Every time you place an order, you should receive an order confirmation in your email. If you cannot find it, check your Spam folder in your email. Additionally, you can login to your account at www.littleroad.com and look into your account to see your order history.
Little Road Co. has partnered with a shipping insurance company called Route. If you purchased Route Insurance during checkout you will be able to file a claim and their customer service team will handle your case contact email@example.com
If you did not purchase shipping insurance and your tracking information has reported a successful delivery but you have not receive it please contact USPS at 1-800-222-1811. Please understand that we cannot take responsibility for lost/missing packages that have been successfully delivered to the address provided with your order. Please contact your carrier, as they can check the geotag of the delivery scan and escalate an investigation on your behalf. We do not issue a refund on lost packages.
Reward points and discount codes cannot be combined on orders. There can only be one discount/reward code used per order, no stacking codes. Rewards points are also only applied against full priced items and excluded from items on sale.
USING A GIFT CARD TO PURCHASE OR PURCHASING A GIFT CARD WILL RESULT IN NO ACCRUAL OF REWARD POINTS.
You can spend points be clicking on the reward tab while logged into your customer account. Under the Reward section, you can click 'Get Reward' next to the reward you want to claim.
Our loyalty program is totally free! We do it to say 'thank you' to our awesome customers!
Of course not! We want to reward your loyal orders!
Unfortunately, we cannot combine accounts. One email must be chosen and used from that point forward. If you typically checkout via PayPal, we recommend using the account associate with your PayPal email for all purchases.
Your points will be displayed in your reward program tab on our website. Once you receive an award you can use it anytime after they are earned as a coupon code.
We cannot combine multiple discount codes. One code is allowed per purchase. You will not be able to use reward point codes along with any other discount codes.
Coupons or discount codes cannot be applied to items already marked down on clearance, they can only be applied to full price items. Coupons also are limited to one use per order. There is no code stacking.
Yes we offer wholesale pricing to brick and mortar stores only. To receive more information and apply please click here.
Once we receive your application we will get back with you within 1-2 business days.
Absolutely! You can contact us by email firstname.lastname@example.org