*All sales final on sale items *Discounts and codes cannot be combined. *Please note there is a 5% restocking fee on returns.

Loyal Lulu Rewards

Rewards points apply to full price merchandise only, not value of gift cards purchased, packaging, applicable taxes. Rewards points are not applicable to items in clearance section. No adjustments on previous purchases. Not valid for cash or cash equivalent. Cannot be combined with other offers or discounts.

 

FREQUENTLY ASKED QUESTIONS

 

HOW DO I SPEND POINTS?

You can spend points be clicking on the points tab while logged into your customer account. Under the Reward section, you can click 'Redeem' next to the reward you want to claim.

 

HOW MUCH DOES IT COST TO JOIN?

Our loyalty program is totally free! We do it to say 'thank you' to our awesome customers!

 

IS THERE A LIMIT TO HOW MANY ORDER POINTS I CAN GET?

Of course not! We want to reward your loyal orders!

 

I MADE MY PURCHASE ON TWO DIFFERENT EMAILS, IS THERE ANYWAY WE CAN MERGE ACCOUNTS?

Unfortunately, we cannot combine accounts. One email must be chosen and used from that point forward. If you typically checkout vi PayPal, we recommend using the account associate with your PayPal email for all purchases.

 

IF I SAVE UP ALL MY PERKS, CAN I JUST GET ONE GIFT CARD, INSTEAD OF MULTIPLE TEN DOLLAR GIFT CARDS?

In order to prevent abuse, purchases with Lulu and Roo gift cards as the payment method do not accrue points.

 

I MADE A PURCHASE, WHERE ARE MY POINTS?

Your points will be displayed in your reward program tab on our website on the bottom left and can be viewed while logged into your account. Once you receive an award you can use it anytime after they are earned as a coupon code.

 

WHY CAN'T I USE MULTIPLE DISCOUNT CODES AT CHECKOUT?

We cannot combine multiple discount codes. One code is allowed per purchase. You will not be able to use reward point codes along with any other discount codes.

 

I STILL HAVE QUESTIONS THAT I CANNOT FIND THE ANSWER FOR, IS THERE ANY WAY TO GET IN TOUCH?

Absolutely! You can contact us by email hello@luluandrooclothing.com

Return Policies

We allow returns and exchanges with a 5% restocking fee on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:

1. Items purchased on clearance or outlet cannot be refunded. Clearance and outlet items are final sale.

2. Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value. 

3. Items purchased with a gift card can be returned and refunded. The refund will be processed FIRST to the gift card, and if there is an amount remaining, that will process to an additional form of payment.

4. SWIMWEAR: Due to Hygiene Standards and keeping our customers healthy and happy, all swimwear is not able to be returned unless sealed in the original packaging & must be returned within our 30 day return window.

5. 5% restocking fee will be waived if item is deemed defective.

ENTER THE RETURN PORTAL HERE

Please contact Customer Service at hello@littleroad.com with any additional questions.

- We do not provide prepaid return labels for returns or exchanges.