*All sales final on sale items *Discounts and codes cannot be combined. *Please note there is a 5% restocking fee on returns.

TERMS OF SERVICE

Mobile Message Service Terms and Conditions

Last updated: August 19, 2021

The Klayvio mobile message service (the "Service") is operated by Little Road Co (“ [Little Road Co.] ”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides promotions, specials, and other marketing offers from Lulu & Roo via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to [1-855-925-6458] to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Lulu & Roo mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to [1-855-925-6458] or email hello@luluandrooclothing.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Lulu And Roo's messaging service only intends to send SMS and will not send transactional messages. 

If you have any questions regarding policy, please read our privacy policy: https://luluandrooclothing.com/pages/privacy-policy

 


 

Return Policies

We allow returns and exchanges with a 5% restocking fee on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:

1. Items purchased on clearance or outlet cannot be refunded. Clearance and outlet items are final sale.

2. Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value. 

3. Items purchased with a gift card can be returned and refunded. The refund will be processed FIRST to the gift card, and if there is an amount remaining, that will process to an additional form of payment.

4. SWIMWEAR: Due to Hygiene Standards and keeping our customers healthy and happy, all swimwear is not able to be returned unless sealed in the original packaging & must be returned within our 30 day return window.

5. 5% restocking fee will be waived if item is deemed defective.

ENTER THE RETURN PORTAL HERE

Please contact Customer Service at hello@littleroad.com with any additional questions.

- We do not provide prepaid return labels for returns or exchanges.