CAN I RETURN OR EXCHANGE MY ITEMS?
We allow returns and exchanges on all Unworn and Unwashed items with the tags still attached within 30 days of the order delivery date except in the following situations:
- Items purchased on clearance cannot be refunded. We do allow exchanges for other items that are currently on clearance.
- Items purchased using a promo code can be returned and refunded but only in the form of store credit. We do allow exchanges for items of equal value.
Please contact Customer Service at hello@luluandrooclothing.com with the following information to process your return:
- Order number
- Item you wish to return/exchange
- If exchange, include the item that you would like to exchange for.
- We do not provide prepaid return labels for returns or exchanges.